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Skyllful Learner Troubleshooting
- 03 Apr 2025
- 2 Minutes to read
- Contributors
- DarkLight
Skyllful Learner Troubleshooting
- Updated on 03 Apr 2025
- 2 Minutes to read
- Contributors
- DarkLight
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Issue 1: User is unable to login on the authentication popup using a local account (Wrong Account)
Solutions
Solution 1: The user is using the wrong username. Ask them to double check and try again.
Solution 2: The user wasn't created.
To create the user:
Login on Studio
Select the Training Program
Select the Users link at the bottom of the page
Add the user using the "New Account" option.
Issue 2: User is unable to login on the authentication popup using a local account (Wrong Password)
Solutions
Solution 1: Ask the user to use the "Forgot your passoword?" option and reset their password.
Solution 2: If the user is unable to reset their own password. You can reset their password on Studio. Check the Issue 4.
Issue 3: User is able to login on the authentication popup but can't advance on the login page (No access for requested role, please request access to your admin.)
When it happens it means that the user is trying to access a product (Studio, IQ, Simulator) that they doesn't have access.
Solution 1: If the user is trying to access a specific product by mistake, you can ask them to access the browser url with any parameters and, after they are logged in, they will be redirected to the product he has access.
Examples of urls without parameters are:
Solution 2: The user should have access to the product.
In this scenario, you can give access to the right product doing:
Login on Studio
Select the Training Program
Select the Users link at the bottom of the page
Select the tab that matches the product the user needs access (Studio, IQ or Simulator)
Click on the Add User button
Select the option "Existing Skyllful User"
Fill the required information and save.
Issue 4: User can't reset his password.
Solution 1: If the user is unable to reset their own password. You can reset their password on Studio.
To reset an user's password:
Login on Studio
Select the Training Program
Select the Users link at the bottom of the page
Find the user in one of the tabs (Studio, IQ, Simulator)
Click to edit the user
Set a new password and save
Send the new password to the user, once they log in, they will be asked to set a new password and new answers for the recover password questions.
FAQ
What should I do if I can't log in because of a wrong username?
Double check your username and try again.
How can I create a new user account?
Log in on Studio, select the Training Program, click on the Users link, and use the 'New Account' option to add the user.
What if I can't log in due to a wrong password?
Use the 'Forgot your password?' option to reset your password.
What does it mean if I can log in but can't access a product?
It means you are trying to access a product you don't have permission for.
How can I give a user access to a specific product?
Log in on Studio, select the Training Program, click on the Users link, select the appropriate product tab, and add the user.
What should I do if a user can't reset their password?
You can reset their password on Studio by finding the user and setting a new password.
Will the user need to set a new password after I reset it?
Yes, once they log in with the new password, they will be prompted to set a new password and recovery answers.
Can I access the products directly if I have the wrong URL?
Yes, you can access the correct product by using the appropriate URL without parameters.
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