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IQ: Learner Password Reset
- 14 Mar 2023
- 1 Minute to read
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IQ: Learner Password Reset
- Updated on 14 Mar 2023
- 1 Minute to read
- Contributors
- Print
- DarkLight
Article summary
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Overview
This article provides instructions to reset a learner's password in Skyllful IQ.
Password Reset Option
This password reset option is available only for Skyllful-hosted Learner accounts with Username/Password login. The option to reset passwords will not display for SSO Learner accounts.
Video Overview
Learner Password Reset
Step-by-Step Procedures
1. In Skyllful IQ, select the [Search] icon. 
2. Search for the learner using the [Search for Learner] field. 
Note:
You can search in Skyllful IQ using:
- Learner's First Name
- Learner's Last Name
- Learner's Employee ID
2. From the search results, click on the appropriate learner to open the Learner's profile
3. Type a temporary password in the [New Password] and [Confirm Password] fields. 
Note:
If the [New Password] and [Confirm Password] fields are not shown on the learner's profile this indicates the learner utilizes your organization's Active Directory integration or an Okta integration to sign into Skyllful. In this case, password reset through Skyllful is not an option for the learner.
4. Click [Reset Password] to change the password. 
Note:
When the Learner signs in with the temporary password, they will be prompted to reset their password.
Try it: Learner Password Reset
Click on the link for an interactive walkthrough of resetting a learner's password in Skyllful IQ.
IQ Walkthrough: Reset a Learner's Password
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